Reference

Legal details for your macan99 account

macan99 Legal sets out how account access, identity checks, wallet records and policy requests work for Indonesia.

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macan99 Legal details for your macan99 account
CONTACT ROUTES

Three ways to raise a Legal question

A clear contact route matters when a policy clause affects your account or wallet record.

Account access If your login or phone verification stalls, contact support with your account identifier and…
Wallet records For a DANA, OVO, GoPay or QRIS record, send the payment date, rail name…
Policy requests To ask about access wording, data correction or account closure, state the exact request…
DATA PRACTICES

Six practical points behind our Legal policy

Legal wording is useful only when it matches what happens to your account. We describe how records are handled, why a security check may appear, and where to send a correction request.

Data handling

We use account details to identify your account, process policy requests and connect support replies with the correct record. Payment references such as QRIS or bank transfer details help us reconcile activity. We do not treat a payment reference as permission to disclose another person’s account data.

Cookie choices

Cookies can support session continuity and remember necessary access settings on your browser. They do not replace phone verification or change the Legal conditions attached to your account. Review your browser controls if you want to clear stored cookies, then expect to complete the account access step again.

Account security

Phone verification helps us confirm account access before we discuss private records or accept a sensitive change. Do not send a password in a support message. If a device changes, we may ask for the same account details again so a wallet or data request reaches the right account.

Record retention

We retain account, support and transaction references for the period needed to operate the account, answer disputes and meet applicable policy duties. This can include DANA, OVO, GoPay, QRIS, bank transfer or virtual account references. The exact retention treatment can depend on local law.

Correction requests

If your phone number or account detail is inaccurate, contact us with the field that needs correction and the reason. We compare the request with existing account records before changing it. This check protects your access path and helps prevent a payment record from being attached to the wrong account.

Policy contact

Use the support route marked for Legal when you need clarification about data, cookies, access or retention. Include a short subject, your account identifier and the applicable country. We can explain the policy in plain English, but access remains available only where local law permits.

Answers about macan99 Legal access

These Legal answers cover the questions we expect before an Indonesian account is opened or a policy request is sent. They explain the practical evidence we need, the limits on account discussions and the way payment records fit into a policy request. If your situation is different, contact us with the specific clause and account step involved.

Legal describes the policy terms connected with account access, identity checks, data handling, cookies, security and transaction records. We apply those terms according to the relevant location, and eligibility depends on local law. Read the page before opening an account so you know which requests may require phone verification.

Access is available only where local law permits. Our Legal wording does not replace local requirements, and a payment rail such as DANA, OVO, GoPay or QRIS does not by itself confirm eligibility. Check the access wording for your location and contact support if you need clarification.

Phone verification helps us confirm that a request comes from the account holder before we discuss private data, wallet status or a policy change. It can appear during account access or after a device change. We do not ask you to send your password through support messages.

We may retain the payment rail, reference, date and account link needed to reconcile activity and answer a payment question. DANA, OVO, GoPay and QRIS labels identify the route used; they do not grant access to another account’s data. Retention can depend on local law.

Yes. Send the account field that appears wrong, the corrected detail and a short reason through the Legal contact route. We compare your request with the existing account record and may use phone verification before making a change. This protects account access and payment history from incorrect edits.

Contact support with the account identifier and specify whether your question concerns cookies, account details or transaction references. You can also clear browser cookies through your device settings, although that may require another login step. We explain the applicable policy, while retention can depend on local law.

Include your account identifier, country, the policy clause or topic, and the action you want us to consider. For a wallet record, add the rail and transaction date; for access, add the device path and error stage. Do not include your password or another person’s private details.

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